At
Standard Solutions, our service philosophy is to partner
with our clients to consistently earn the highest level
of customer satisfaction in our industry. We strive to help
you protect and maintain your software investment to get
the most from your Standard Solutions products and services.
From
product installation to emergency assistance when you need
help fast, this support program has been optimized through
years of experience in this industry to meet your ongoing
needs cost-effectively.
Features:
Unlimited
Telephone Support during normal business hours (9:00AM
- 5:30PM EST)
We are fully staffed and there to help you when you
need us. Call us and a seasoned professional will
be available to assist you by telephone with your
Standard Solutions products. We will answer your questions
and help you resolve any issues which relate to your
Standard Solutions
software.* Emergency support is available after hours
on a limited basis.
Software
& Documentation Updates
As a member of our software maintenance program, you
will be granted unlimited access to our software updates
and documentation at no additional cost. This will
help keep your system in compliance with state and
federal guidelines and meet lender and other industry
requirements.
Full
Access to our Web Site Support Tools
You will have full and unlimited access to the Standard
Solutions Web site where you can download our latest
software updates, document updates, support information
and tools.
Automatic
Updates
Standard Conveyancer and Standard HUD & Title
are supported though an Auto-Updater system to help
keep you up to date with the latest documents and
program versions.
*
Affordable IT Services to help you with your PC hardware
and network environment are also available separately with
estimates quoted upon request.
