Your Standard Solutions Connection
At Standard Solutions we take pride in our ability to deliver quality, timely service. We understand the time-sensitivity of your business and our expectation is to be able to respond to your needs as quickly as possible. We can do this because we maintain a system that allows us to remotely access your site to provide assistance, update your program and deliver other needed services.
When your firm started working with Standard Conveyancer, we helped you set up your remote control software and service connection through your Internet service. It is critical that this remote service capability be maintained. If we cannot connect to your office, our ability to resolve your issues may be severely diminished.
What kind of events can cause problems with your remote connection capability, and what do you need to do?
1. Replacing or upgrading your workstation with a new operating system may require a newer version of pcAnywhere.
2. Replacing DSL or cable modem hardware, changing your Internet service provider, or moving to a new office will require reconfiguration of the settings that allow remote connection.
3. Intermittent changes by your Internet service provider of the IP address assigned to you may also require reconfiguration of your remote connection settings.
Most of our clients still rely on pcAnywhere for remote service with Standard Solutions. While alternatives are available, we have found that in most cases this is still the most reliable and easy to use option. Some clients have set up accounts with Web-based services such as GoToMyPC.com. These services require maintaining monthly subscriptions and have certain limitations. Windows Remote Desktop, included with Windows XP, appears to have reliability issues and has limitations that affect file transfers. Its screen-blanking feature makes it inappropriate for remote training. The shareware and freeware solutions currently available have even more limitations.
Whatever method you are currently using with us, it is vitally important that your remote connection capability be maintained. It should be tested periodically if it is not being used regularly, especially before you install a major update from us. All Standard Conveyancer users should learn how to use the software that lets us connect.
If you are planning to upgrade your computers or your Internet setup, you should have a migration plan in place. Many software functions, not just remote connectivity, can be interrupted by these kinds of changes, and that's exactly when you might need service from us.
You can always call us at (781) 324-0550 to discuss these issues ahead of any planned changes that may affect remote connectivity. After changes are made, we are available to help you test the service connection. Taking advantage of these services will help Standard Solutions be ready to provide you with the best service possible when you need it.
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Critical MS Word Update Information Standard Conveyancer Technical Requirements Upgrading Workstations or Servers Standard Conveyancer Downloadable Updates |
MS Word Service Pack Reminder
If you have not already done so, please take a few minutes to review the information we sent you last month about keeping your Microsoft Word program up to date with the latest Service Packs. This is a vitally important topic — some of the MS Word issues that the Service Packs fix can affect your Standard Conveyancer document merges.
The MS Word page on our Web site also includes information and a downloadable program that will help your Word 2003 document merges run faster.
Please contact us at services@standardsolutions.com.
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